I've ordered
Orders & Delivery
- Do the delivery company remove packaging?
- What happens if the carriers lose my parcel?
- I have just ordered one of your fitted wardrobes but I have changed my mind about one of the features – is it too late to change my order?
- I've just ordered one of your fitted wardrobes - what if something is missing or broken when it arrives?
- Can I provide additional delivery instructions?
- Will the carriers dismantle my old furniture?
Product Queries
- Does my purchase come with a warranty?
- I've received my furniture, however the legs are missing?
- My lighting has arrived without any bulbs?
- LORNA cushions - washing instructions
- I received the wrong product, what shall I do?
- I've received a faulty/damaged item
Returns & Refunds
- Can you process my refund onto a different credit/debit card?
- How will I be refunded?
- When will I see my refund in my account?
- How can I change my delivery address?
- How do I cancel an order?
- I would like to return my order - within 14 days